Effective Date: May 25, 2026
The following Terms of Service apply to HarmonyLingua LLC’s language services unless otherwise agreed in writing.
Welcome to HarmonyLingua LLC (“HarmonyLingua,” “we,” “our,” or “us”). By requesting, booking, or using our interpretation or translation services, you (“Client”) agree to the following Terms of Service.
1. Services
HarmonyLingua provides professional language services, including but not limited to over-the-phone interpretation (OPI), video remote interpretation (VRI), consecutive interpretation, on-site interpretation, written translation, and language support coordination.
HarmonyLingua strives to provide services accurately, professionally, and in accordance with industry standards.
Our services are intended to facilitate communication. They do not constitute legal, medical, financial, or other professional advice. Clients remain solely responsible for any decisions, actions, or outcomes resulting from reliance on interpreted or translated content.
2. Fees, Billing, and Payment
Fees for services are communicated in advance through written confirmation, including email, service proposals, quotes, booking confirmations, or invoices.
Unless otherwise agreed in writing, payment is due within thirty (30) days from the invoice date.
HarmonyLingua reserves the right to charge interest on overdue balances at a rate of 1.5% per month or the maximum rate permitted by applicable law.
Any concerns or disputes regarding invoices must be submitted in writing within thirty (30) days of the invoice date. After that period, invoices will be considered accepted and payable in full.
HarmonyLingua may suspend or decline future services in the event of overdue unpaid invoices.
3. Scheduling, Cancellation, and No-Shows
Once a session is scheduled and confirmed, it becomes billable.
Cancellations made with less than twenty-four (24) hours’ notice may be billed at the applicable minimum session fee.
Missed appointments or client no-shows may be billed in full.
If a scheduled session starts late due to client delay, HarmonyLingua reserves the right to bill for the full reserved time.
Unused reserved time remains billable unless otherwise agreed in writing.
4. Client Responsibilities
Clients are responsible for providing complete and accurate information necessary for service delivery, including the requested language, date and time of appointment, location or access details, meeting links or call-in instructions, relevant terminology, project instructions, and supporting reference materials where applicable.
HarmonyLingua is not responsible for delays, errors, or service limitations resulting from incomplete, inaccurate, or late information provided by the Client.
Clients are also responsible for ensuring they have the necessary rights and permissions to provide any materials submitted to HarmonyLingua for translation or interpretation purposes.
5. Confidentiality
HarmonyLingua takes confidentiality seriously.
HarmonyLingua and interpreters working on its behalf are expected to maintain strict confidentiality regarding client communications, assignments, documents, and project-related information.
We strive to follow recognized professional standards of interpreter ethics and confidentiality, including principles reflected in the NCIHC Code of Ethics and IMIA Standards of Practice where applicable.
Clients are responsible for safeguarding meeting access credentials, call-in details, platform links, and any sensitive information shared for service coordination.
HarmonyLingua does not knowingly collect or store Protected Health Information (PHI) through its website unless specifically required for service coordination and voluntarily provided by the Client.
6. Recording Policy
HarmonyLingua does not record interpretation sessions.
Audio or video recording of sessions by HarmonyLingua will only occur if explicitly requested by the Client in writing and agreed to in advance by all relevant parties.
Clients are solely responsible for obtaining any required permissions or consents if they independently choose to record any session.
7. Intellectual Property
Written translations become the property of the Client once full payment has been received.
HarmonyLingua retains ownership of all internal proprietary materials created or used in connection with service delivery, including but not limited to glossaries, templates, internal training materials, interpreter notes, quality assurance materials, internal workflows, and processes.
Unless otherwise agreed in writing, these materials remain the intellectual property of HarmonyLingua.
8. Non-Solicitation
Client agrees not to directly or indirectly hire, engage, contract with, or solicit any interpreter, translator, or contractor introduced through HarmonyLingua outside of HarmonyLingua for a period of twelve (12) months following the last completed assignment between the parties, unless otherwise agreed in writing.
9. Limitation of Liability
HarmonyLingua will perform services in good faith and with professionalism.
However, to the fullest extent permitted by law, HarmonyLingua’s total liability arising out of or relating to any services provided shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
HarmonyLingua shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of revenue, loss of profits, business interruption, delays, missed appointments, technology failures, internet or telecommunications disruptions, or reliance on interpreted or translated content without independent verification.
10. Technology and Force Majeure
HarmonyLingua shall not be responsible for delays, interruptions, or failure to perform resulting from events beyond its reasonable control, including but not limited to internet outages, telephone or telecommunications disruptions, software or platform failures, video conferencing platform interruptions, power outages, severe weather, government actions, labor shortages, or force majeure events.
HarmonyLingua will make commercially reasonable efforts to restore or reschedule services when possible.
11. Termination
Either party may terminate service arrangements with written notice.
Termination does not affect the Client’s obligation to pay for services already rendered, confirmed bookings already incurred, or outstanding unpaid invoices.
Any provisions which by nature should survive termination, including payment obligations, confidentiality, limitation of liability, and intellectual property rights, shall survive termination.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
Any dispute arising from or relating to HarmonyLingua services or these Terms shall be subject to the jurisdiction of the competent courts located in the State of Wyoming.
13. Changes to Terms
HarmonyLingua reserves the right to update or modify these Terms of Service at any time.
The most current version will always be posted on our website. Continued use of HarmonyLingua’s services after any updates constitutes acceptance of the revised Terms.
14. Contact Information
If you have questions regarding these Terms of Service, please contact:
HarmonyLingua LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@harmonylingua.com